Privacy Policy
Privacy Policy Update Date: May 9, 2026
This Privacy Policy ("Policy") explains how Safehands, a partnership firm whose registered office is located at 202, Wadi Wala Complex, Pandesara GIDC, Udhna Main Road, Surat, Gujarat, India ("Safehands," "Company," "we," "our," or "us"), collects, uses, stores, discloses, and protects your personal information while you interact with our mobile application, website, or services (collectively referred to as the "Platform").
By accessing or using the Platform, you consent to the collection and processing of information as described in this Privacy Policy.
If you disagree with this Policy, please refrain from using the Platform.
1. INFORMATION WE COLLECT
We may gather the following types of information:
1.1 Personal Information
Full Name
Mobile Number
Email Address
Permanent Address
Profile Picture
Gender
Date of Birth
Details of Identity Proof
Emergency Contact Information
1.2 Worker Verification Information
In the case of maids, cooks, and workers associated with Safehands, we may collect the following information:
Aadhaar Card
PAN Card
Address Proof
Documents for Police Verification
Passport Size Photographs
Work Experience
Bank Account Details
References
1.3 Payment Information
Your payment information may include:
UPI data
Bank transaction data
Payment history
Billing data
Safehands does not store full debit/credit card information. Payments are facilitated using third party secure payment gateways.
1.4 Device & Technical Information
On using the Platform, the following may be automatically collected:
Device information
IP Address
Version of App
Operating System
Browser used
Device identifiers
Analytics data
Crash reports
1.5 Location Information
Location data may be collected to:
Match nearest worker
Improve accessibility of services
Fraud prevention
Offer location-based services
You can deny us permission to access your location data using your device settings although some functions might not work correctly in this case.
2. WHAT WE DO WITH YOUR DATA
The information collected from you may be used to:
Create and manage accounts
Provide domestic help services
Verify and onboard workers
Manage bookings
Customer support
Process payments
Enhance platform performance
Notifications
Fraud detection & security measures
Legal compliance
3. SHARING OF INFORMATION
Information may be shared with:
3.1 Workers and Customers
Information may be shared with customers and workers for the purpose of service delivery, such as:
Name
Contact number
Service location
3.2 Service Providers
Information may be shared with other third-party entities such as:
Payment gateways
Cloud storage services
Verification entities
Customer support service providers
Analytics service providers
3.3 Law enforcement and other authorities
Information may be disclosed when required to:
Law enforcement and other government agencies
Judicial orders
Other legal requirements
4. DATA PROTECTION & SECURITY
4.1 Safehands employs appropriate technical and organizational measures to protect users' data from:
Accessing by unauthorized persons
Loss
Misuse
Modification
Disclosures
4.2 Although security measures are in place, Safehands is unable to guarantee that the transmission of information over the internet is fully secured.
5. DATA RETENTION
5.1 Safehands will keep your data as long as necessary to fulfill:
The provision of services
Compliance with legal obligations
Resolving disputes
Operational requirements
5.2 In some cases, Safehands may keep certain records even after account closure for legal reasons.
6. USER'S RESPONSIBILITY
Users agree to:
Supply accurate information
Protect their login credentials
Report any unauthorized access to Safehands
Not to transmit unnecessary confidential information
7. USE OF COOKIES & ANALYTICS
Safehands may use cookies, analytics and other tracking tools for the purpose of:
Optimize user experience
Analyze user behavior
Boost system efficiency
Tailor services to user needs
7.2 Users can block cookies by adjusting their browser settings; however, some Platform functionalities might become inaccessible.
8. THIRD-PARTY WEBSITES
The Platform might include links to other websites or online resources managed by third parties.
Safehands is not liable for the privacy procedures, policies, and content of other platforms.
It is recommended that users read the privacy policy of each third party on their own.
9. CHILDREN’S PRIVACY
The Platform is designed for people who have reached the age of 18.
Safehands does not intentionally collect personal information about children.
10. YOUR RIGHTS
Pursuant to relevant legislation, users have the right to:
Access their personal information
Correct false information
Delete certain types of data
Revoke consent
Close their accounts
Users can make requests via the contact information provided below.
11. COMMUNICATIONS
Upon using the Platform, you agree to receive:
Notifications about services
Information about booking arrangements
Transaction-related messages
Communications from customer service
Promotional messages and discounts
Users can unsubscribe from promotional communications when available.
12. AMENDMENTS TO THIS PRIVACY POLICY
Safehands has the right to amend or change this Privacy Policy at its discretion.
Amendments will take effect once published on the Platform.
Continued use of the Platform means acceptance of new terms.
13. GRIEVANCE AND CONTACT INFORMATION
For any queries, grievances, or privacy-related issues:
Safehands
Contact Us: info@safehands.org.in
Postal Address:
202, Wadi Wala Complex,
Pandesara GIDC,
Udhna Main Road,
Surat, Gujarat, India
14. CONSENT
In using our platform, you agree to the collection, processing, storing, and transferring of personal data as stated in this privacy policy.
