Terms and Conditions
Last Updated: May 8, 2026
Terms of Service ("Terms") regulate the use of services provided by Safehands, a partnership firm that operates under a registered office located at 202, Wadi Wala Complex, Pandesara GIDC, Udhna Main Road, Surat, Gujarat, India ("Safehands", "Company", "we", "our", or "us") through our mobile application, website or any other platform.
Upon using or accessing the Platform or booking any services through Safehands, you agree to be legally bound by these Terms.
In case you do not agree to any Term, kindly refrain from using the Platform and services offered by Safehands.
1. SERVICES
1.1 The following is an exhaustive list of domestic and household staffing services provided by us:
Maid/House Help
Cook Services
Household Assistance
Others that are related to home-based services provided from time to time
1.2 Safehands acts as a mediator between the customers and domestic workers and may even assign domestic workers to its customers according to its operational requirements.
1.3 Domestic workers employed or assigned by Safehands could either be its employees, contractual employees, or associated service providers.
1.4 Services shall be provided upon the availability, location and operational feasibilities.
1.5 Safehands reserves the right to refuse or cancel any booking at its discretion for safety, legal, operational, or misconduct-related reasons.
2. ELIGIBILITY
2.1 You must be at least 18 years of age to use the Platform or book Services.
2.2 By using the Platform, you confirm that all information provided by you is true, accurate, and complete.
3. ACCOUNT REGISTRATION
3.1 Users may be required to register using their name, mobile number, address, email address, or other details.
3.2 You are responsible for maintaining confidentiality of your account and login credentials.
3.3 Safehands shall not be responsible for unauthorized access caused by your negligence.
4. BOOKINGS
4.1 Customers may place one-time service booking requests through the Platform.
4.2 Booking confirmation shall depend on worker availability.
4.3 Safehands may reschedule, replace, or cancel bookings due to operational issues, emergencies, worker unavailability, or safety concerns.
4.4 Estimated service timings are indicative and may vary depending on local conditions.
5. WORKER VERIFICATION
5.1 Safehands implements reasonable methods of verification for workers that may include:
Identity verification
Address verification
Background verification
Document verification
5.2 Although Safehands makes reasonable efforts in verifying the workers, Safehands cannot guarantee the accuracy of third-party documents or records.
6. REPLACEMENT POLICY
6.1 In the event where the maid or worker quits during the agreed upon service period, Safehands may be able to provide a replacement worker, pending availability.
6.2 The time required for a replacement service will depend on the following factors:
Availability of workers
Location
Customer needs
Market circumstances
6.3 However, there will be no replacement services in instances of:
Customer misconduct
Unsafe working conditions
Nonpayment
Violation of these Terms
7. DUTIES OF THE CUSTOMERS
7.1 Customers should ensure that there is a safe, respectful, and legal working environment.
7.2 Customers shall not:
Violate or harass the staff
Discriminate against the staff
Compel the staff to carry out any illegal actions
Retain the agreed payment
Jeopardize the safety of the staff
7.3 Customers are responsible for protecting their valuable, money, jewelry, and other important items.
7.4 Safehands will not take responsibility for any loss of unattended valuable.
8. PAYMENT TERMS
8.1 Service charges will be conveyed before any booking.
8.2 Payments can be made through:
UPI
Bank Transfer
Online Payment Gateway
Money (as allowed by law)
8.3 Safehands can change its prices anytime.
8.4 There may be registration charges or any other subscription charges in the future.
8.5 In case of non-payment, services can be stopped.
9. CANCELLATION AND REFUNDS
9.1 Cancellations may be made prior to service delivery.
9.2 Refunds will be granted according to:
Timing of cancellation
Status of service
Operational expenses incurred
9.3 Safehands is permitted to subtract administrative or operational expenses if applicable.
9.4 There will be no refunds for completed services unless legally mandated.
10. PLATFORM USE LIMITATIONS
Prohibited uses include:
Illegal activity through the Platform
Misrepresentation of information
Unauthorized access attempts
Content reproduction and use
Bypassing the Platform to directly hire Safehands-introduced employees to avoid service charges without written authorization
11. DIRECT HIRE PROHIBITION
11.1 Customers must not directly hire, solicit, or recruit workers introduced through Safehands without the Platform during their service engagement and for a reasonable duration afterward without Safehands' written consent.
11.2 Failure to comply with this provision could lead to penalties, account suspension, or litigation.
12. INTELLECTUAL PROPERTY
12.1 The entire content of the Platform, including trademarks, brandings, software, text, graphics, and other media, is proprietary to Safehands or its licensees.
12.2 Reproduction, distribution, commercial exploitation, or any other use of content requires written consent.
13. PRIVACY
13.1 Safehands may collect and process personal data in accordance with its Privacy Policy.
13.2 Personal data may be used for:
Service provision
Verification
Customer service
Legal obligations
Security and fraud prevention
13.3 Safehands may disclose information to the police if it is necessary to do so by law.
14. LIMITATION OF LIABILITY
14.1 Safehands will not be responsible for:
Indirect or consequential losses
Losses of profit
Personal issues arising between the customer and worker
Downtime caused by unexpected events
The actions of third parties
14.2 Safehands’ liability will be limited, to the maximum extent allowed by applicable law, to the sum of money paid by the customer for the particular reservation.
15. DISCLOSURE
15.1 The Services are provided “as available” and “as is”.
15.2 Safehands makes no guarantees that the availability of workers or Services will be consistent.
15.3 Safehands makes no guarantees regarding any results, satisfaction, or compatibility between customer and worker.
16. TERMINATION
16.1 Safehands may suspend or terminate the account if:
It breaches these Terms
It conducts fraudulent activities
It behaves unprofessionally
It fails to make payment
There are safety concerns
16.2 You may stop using the Service at any time.
17. GOVERNING LAW AND JURISDICTION
17.1 The terms of service will be governed by the laws of India.
17.2 The courts of Surat, Gujarat will have sole jurisdiction over disputes concerning these Terms.
18. FORCE MAJEURE
Safehands will not be held responsible for any delay or non-performance due to circumstances that are beyond its control, such as:
Natural disasters
Pandemic
Governments regulations
Strikes
Internet issues
Employee emergencies
19. GRIEVANCE REDRESSAL
For any complaint, assistance, or grievance:
Safehands Support
E-mail: info@safehands.org.in
Contact address:
202, Wadi Wala Complex,
Pandesara GIDC,
Udhna Main Road,
Surat, Gujarat, India
20. AMENDMENTS TO TERMS OF SERVICE
Safehands may change the terms of service anytime.
The amended terms will come into force once published on the platform.
Using the platform implies agreement to the modified terms of service.
